We hope you will be happy with your purchase. However, if for any reason you are not, please follow the following instructions for returning items.
Please check your purchase fully on receipt. Any damages must be reported within 7 days of delivery. All items and parts of items must be checked for any damage prior to assembly. If you change your mind for any reason and you wish to return your purchase, you must notify us within 30 days. You will be assigned a unique RMA number which starts the return process, and you will have 10 days to return the unwanted goods back to us.
Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked, and undamaged packaging. Items must not have been used or assembled in any way.
Please note that we do not offer free returns or collection services however, we can recommend certain ways of arranging one. We do not refund the return postage cost or the original delivery charge. We do not accept responsibility for items lost or damaged in transit back to us. If returning your purchase by mail we recommend that you get proof of postage. You must include your RMA details with the package, as we cannot process a refund without these. Once received the items will be checked and a refund issued within 7 days. Made-to-order products cannot be canceled as these are made specifically for your order. These products can only be returned to us if they are faulty and not fit for the purpose described.
We reserve the right to refuse a refund on any item if the above conditions have not been met. We will keep the refused products for 30 days and have them available for collection if you would like them back. Please contact our customer service for further information.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.