Once a product is added to the basket our system will automatically calculate delivery charge. The initial charge is based on delivery within Mainland UK . Once you proceed to checkout and enter your actual delivery address the charge will be recalculated according to the delivery destination.
No charge will be made for delivery of products marked "Free Delivery", whatever the order value. Large items or orders will be transported directly to your home in our own vehicles and handled by qualified delivery staff but we also use the professional services of a carrier. Smaller items may be delivered by UPS, Royal Mail, Parcel Force, or a similar carrier, and relevant delivery charges will be displayed. We are able to deliver to areas other than mainland UK and Ireland . For example the Isle of Man, the Channel Islands and the Scottish Islands , but a delivery surcharge might apply.
All goods ordered by you and available ex-stock will be delivered within 2-3 days from the date of your order, unless we agree with you an extended period for delivery immediately upon receipt of your order. Any item out of stock will be marked as such once added to the basket and approximate delivery time will be displayed. This would normally between 7 and 21 days. Should we be unable to deliver within said period, or within any extended period agreed with you in writing, we will if we can offer you a new delivery date. You may accept this offer of a new delivery date but you are under no obligation to do so and you may instead cancel the order and seek a refund of the purchase money paid by you. Such refund will be made to you within thirty days of your request. Please also note that delays may sometimes occur due to manufacturers holiday times.
Our quality control team inspects all goods immediately on receipt of delivery from our suppliers (to check for faulty goods or for signs of damage during transit to us) and then again prior to dispatch from our warehouses, so as to avoid supplying you with faulty or damaged goods. However, in the event that the goods received by you are for any reason either faulty or damaged, you should contact us within seven days from the date on which you have accepted delivery of the goods, by phone on 0845 004 3748, or by email at firstname.lastname@example.org quoting your Order Number, or using our Contact Us form. In that event, we will either replace the goods, or supply you with replacement parts to repair them. You have the right, in the event that the goods supplied are either faulty or damaged, to have the goods returned to us, by arrangement with our Customer Service Department, and to have a refund of the purchase money paid by you. Provided that you notify us of the defect or damage within a reasonable period of time after delivery, and provided that the damage or defect has not arisen following the date of delivery to you. Alternatively, you may agree to accept the supply by us of replacement goods, subject to the same terms and conditions as in the supply of the original goods. None of these remedies mentioned in any way affect your statutory rights as a consumer under the Sale of Goods Act 1979 (as amended), or otherwise.
Buller Ltd can be contacted by email at email@example.com or by telephone on 0845 004 3748. Telephone calls are charged at normal (local) rates, but may vary depending on your telephone service provider. Our customer service operates between 9.00am and 6.00pm Monday to Friday. Please leave a message if you phone out of office hours or if we are unable to answer your call. Emails received during these hours will be answered as soon as possible, or within one working day.
Shopping at Buller Ltd will hopefully always be an enjoyable experience for all our customers. However, in the unlikely event that you do not enjoy your time shopping with Buller Ltd please tell us. Contact customer services by email at firstname.lastname@example.org, or call our head office on 0845 004 3748. Any complaints will be dealt with in a prompt and professional manner. Telephone calls are charged at normal (local) rates, but may vary depending on your telephone service provider. We will acknowledge your complaint within one working day and will seek to resolve it promptly, and to your satisfaction.
With our many years of experience within the furniture business, we know that happy customers always return. By sourcing high quality products, we endeavour to avoid problems. However, if you do have a problem, we will contact the manufacturers immediately, and we will arrange for their representative to inspect the goods in order to assess what steps need to be taken to remedy your complaint, i.e. either to carry out on the spot repairs, or to replace the goods. Your statutory rights, either under the Sale of Goods Act 1979 (as amended) or otherwise, is not affected by any remedy which we offer you.
All of our products come with a full manufacturer's warranty. This warranty will be for at least one year from the date of supply of the goods to you, but any limitation on the warranty does not in any way affect your statutory rights under the Sale of Goods Act 1979 (as amended) or otherwise.
One of the reasons our prices are so competitive is the fact that we do not have any unnecessary overheads. By selling exclusively over the internet and phone we are able to pass all the savings to you, our customer. We do not have any immediate plans for a showroom but that might change in the future.
All prices are shown exclusive as well as including VAT at 20% where applicable. All goods delivered within UK or to any EU country are subject to VAT (few exceptions apply such as Channel Islands ).
If you are a business customer from within EU you might be entitled to purchase goods exclusive of VAT providing you supply us with a valid EU VAT number.
All other countries, such as USA or Canada are not subject to VAT but might be subject to local duties for which Buller Ltd is not responsible.
You can order online simply by adding item(s) to the basket and when you have completed shopping click on the "Checkout" button, which takes you to our order form. You may then enter your personal information and payment details and submit your order via our secure server. Alternatively, you can place your order by calling our sales on 0845 004 3748 or by emailing us at email@example.com
We will then call you back to take your order over the telephone.
We are able to deliver to areas other than mainland UK and Ireland . For example the Isle of Man, the Channel Islands and the Scottish Islands, but all transport costs, will be normally greater then delivery to Mainland UK.
We can also deliver to most European countries, USA and Canada .
If you have specific enquiry regarding delivery to your chosen destination please contact us on 0845 004 3748 or email firstname.lastname@example.org
We accept MasterCard, Visa, Switch, Solo, JCB, Delta, personal Cheques and bank or building society Cheques, (all Cheques must be crossed and made payable to "Buller Ltd") and Bankers Drafts.
We also accept Payments via PayPal and Nochex.
What if I do not wish to use my Credit card on-line?
If you decide that you do not wish to submit your credit card details on-line, but you still want to purchase products from Buller Ltd, simply contact a member of staff by telephone on 0845 004 3748, or by email at email@example.com. We will then contact you to confirm your order. You may then arrange to make payment by either Cheque or Bankers Draft (all Cheques must be crossed and made payable to Buller Ltd). Alternatively, a member of staff can take your credit card details over the phone.
If you do not have a credit card but still wish to make a purchase from Buller Ltd simply contact a member of sales by telephone on 0845 004 3748, or by email at firstname.lastname@example.org. You can then arrange to make payment by either Cheque or Bankers Draft, (all Cheques must be crossed and made payable to Buller Ltd)
Orders may be cancelled at any time before delivery for a full refund. Please contact us immediately on 0845 004 3748 or by email on email@example.com
Alternatively use our contact us form. Please note however that any order will be subject to a minimum returns fee of 20% (Handling Charge) if notification of a cancellation is made more then 7 days after delivery.
We continually scrutinise our competitors' websites to insure that we always provide you the customer, with the most competitive price; however in the unlikely event that you are offered a better price, we will refund the difference. (Subject to the following conditions)
Price Pledge Guarantee. We will refund any difference to you within 14 days if the below terms are satisfied:
1. The goods must be new, not shop soiled, returned or ends of line stock. The goods must be purchased as separate items, not discounted with other items. The products should be continually available to the general public at the price. Proof of quotation / purchase must be produced.
2. Buller Ltd does not operate by making a loss.
We only source products from manufacturers and suppliers who have a history of quality and brand names. Through our business history and experience we are confident that we can offer quality items at the most competitive prices. All goods come with a full manufacturers' guarantee. All goods are new.
All credit card payments are processed with full encryption using Worldpay Secure online services. For those who may prefer not to use their credit or Debit cards over the internet, you may place your order by telephone with our friendly and fully trained Sales staff, who can invoice you for payment by another method.
As per the Data Protection Act of 1984 and our obligations as laid down by World Pay Services, We at Buller Ltd strictly adheres to all requirements regarding our customer's confidentiality. We will not pass your details on to any third party.